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Privacy Policy

Privacy Policy

Last updated: 3 September 2026

PR Electrical Pty Ltd, trading as PR Solar (“PR Solar”, “we”, “us” or “our”), respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you use prsolar.com.au, request a solar or battery quote, contact us, purchase products from our online store, or otherwise deal with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

1. Personal information we may collect

Depending on how you interact with PR Solar, we may collect information such as:

  • your name, email address, telephone number and postal or installation address;
  • property, site, electricity-use and project information you provide for a solar, battery or commercial energy enquiry;
  • order, delivery, billing and transaction information for online-store purchases;
  • communications with us, including quote requests, support enquiries, feedback and warranty-related information;
  • account information where you create or use a website account;
  • technical information such as IP address, browser or device information, pages visited, referral information and cookie or analytics data; and
  • other information you choose to provide to us.

Where payment is made through a third-party payment provider, that provider may process your payment credentials directly. Depending on the payment method, PR Solar may not receive or store your full payment-card details.

2. How we collect personal information

We generally collect personal information directly from you, including through website forms, quote requests, online purchases, telephone calls, email, account registration and support communications. We may also receive information from service providers, referral partners, contractors or other parties where this is lawful and reasonably necessary for our business activities.

3. Why we collect, use and disclose personal information

We may use or disclose personal information to:

  • respond to enquiries and prepare or discuss solar, battery or commercial energy proposals;
  • assess project requirements, arrange site-related work and provide installation or after-sales support;
  • process, fulfil and support online-store orders;
  • manage customer accounts, payments, records and communications;
  • coordinate with employees, contractors, suppliers, manufacturers, logistics providers and other service partners involved in supplying products or services;
  • operate, secure, maintain and improve our website and business systems;
  • detect or prevent fraud, misuse, security incidents or unlawful activity;
  • send service messages and, where permitted, marketing communications; and
  • comply with legal, regulatory, insurance, accounting or record-keeping obligations.

4. Direct marketing

We may send you updates or promotional communications where you have consented or where otherwise permitted by law. You can opt out at any time by using an unsubscribe function where provided or by contacting us. Service, order and support communications may still be sent where necessary.

5. Cookies, analytics and website data

Our website may use cookies and similar technologies for essential website functions, shopping-cart or account functions, security, analytics and performance. You can control cookies through your browser or device settings, although disabling some cookies may affect website functionality.

6. Sharing information with third parties

We do not sell personal information. We may disclose personal information where reasonably necessary to service providers and business partners such as website hosting and IT providers, payment processors, delivery and logistics providers, product suppliers or manufacturers, professional advisers, contractors and other parties involved in providing or supporting our products and services.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect the rights, safety or security of PR Solar, our customers or others.

7. Overseas processing or disclosure

Some technology, cloud, payment, analytics, communications or other service providers we use may store or process information outside Australia. The countries involved can vary depending on the provider and its infrastructure. Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas handling of personal information.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, tax, accounting, warranty, dispute-resolution or business requirements. Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

9. Accessing or correcting your information

You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. We may need to verify your identity before actioning a request. In some circumstances, access or correction may be limited or refused where permitted by law; if so, we will explain the reason where required.

10. Privacy enquiries and complaints

If you have a privacy question, want to access or correct your information, or wish to make a complaint about how we have handled personal information, please contact PR Solar using the details below. We will review your enquiry or complaint and respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may also be able to contact the Office of the Australian Information Commissioner.

11. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this page with an updated date.

12. Contact PR Solar

PR Electrical Pty Ltd trading as PR Solar
Unit 15 / 378 Parramatta Road, Homebush West NSW 2140
Phone: (02) 7239 3713
Email: info@prsolar.com.au